Privacy Notice

Goodwill Mechanical Inc. respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using this website or providing your information to us, you agree to the practices described in this Privacy Notice.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Submit a contact form
• Request a quote
• Schedule plumbing or backflow services
• Communicate with us by phone or email
• Subscribe to updates or marketing communications

The information collected may include:

• Full name
• Email address
• Phone number
• Property address
• Company name (if applicable)
• Service details or project information

We may also automatically collect certain technical information through cookies and analytics tools, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website

2. How We Use Your Information

We use personal information to:

• Respond to inquiries and service requests
• Provide estimates and project communication
• Schedule plumbing and backflow services
• Maintain internal records
• Improve our website and service experience
• Comply with legal and regulatory requirements

We do not sell or rent your personal information.

3. Consent

By submitting personal information to Goodwill Mechanical Inc., you consent to the collection, use, and disclosure of your information as outlined in this Privacy Notice.

You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us in writing.

4. Disclosure of Information

We may disclose personal information only when necessary, including:

• To employees or subcontractors involved in your project
• To service providers assisting with website hosting or analytics
• To municipalities or regulatory authorities when required for compliance (such as backflow documentation)
• When required by law or court order

We do not share your personal information for unrelated third-party marketing.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, or alteration.

However, no internet transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools to understand how visitors use our website and improve performance.

Cookies are small data files stored on your device. You may disable cookies in your browser settings, but doing so may affect website functionality.

7. Data Retention

We retain personal information only as long as necessary to:

• Complete the requested service
• Maintain required business records
• Meet legal, tax, or regulatory obligations

When no longer required, personal information is securely deleted or anonymized.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

Requests may be submitted in writing to the contact information below.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Notice

We reserve the right to update this Privacy Notice at any time. Updates will be posted on this page with a revised effective date.

Continued use of the website after changes are posted constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Notice or how your information is handled, please contact:

Goodwill Mechanical Inc.
info@goodwillmechanical.ca